Your feedback matters
Last week I got out of the Ephox office and into the offices of several of our clients and partners, as well as a few people who were evaluating EditLive! for the first time. This is something I try to do at least once a quarter and I think it’s one of the most important things I do at Ephox. It’s important because we believe in delivering software that works for you and we want to work with you to solve your web content challenges.
It’s not just when I visit clients that we’re busy listening to your feedback. Every week, I personally see at least three feature or improvement requests and every one of those is replied to and logged in our internal feature management software.
The significance of this process really hit home for me last month when I was preparing the EditLive! roadmap through to mid-2009. Every feature that we’re releasing in EditLive! from now until then has been requested by at least one client, most of them have several requests against them. This attention to your feedback and our commitment to engineering excellence ensure that we will continue to deliver software that addresses your business challenges.
We have some great releases lined up for the rest of this year and into next. I know that because they’re the releases that you asked for. They’re packed with the productivity improvements that you asked for. They’ll have the intuitive user interfaces you asked for. Most of all they’ll deliver you the user adoption that you need to see your web content initiatives be more successful. If you want a sneak peek, I’d recommend you check out our latest Quarterly Product Update.
Damien Fitzpatrick
Ephox Product Manager
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